How to Order and Pay
To buy an item, simply click on the cart to add it and then you can continue shopping or checkout. It is best to use the buttons rather than the back arrow on your browser. Also, items will stay in your cart for 12 hours and if you have not checked by then, they will go back into the store.
I SOMETIMES HAVE TO MAKE SUBSTITUTIONS IF AN ITEM YOU SELECT HAS ALREADY BEEN SOLD BUT NOT REMOVED FROM THE INVENTORY; I ALWAYS SELECT SOMETHING SIMILAR AND OF EQUAL OR MORE VALUE.
Be sure to check the What Is New in the TurtleBear Store for info on any sales that can be applied to your order. And read the News Update for announcement of any sales.
You have several options for payment:
Pay Pal, Money Order or Cashiers Check
Personal Checks are accepted but must clear before shipment of items.
Payment must be made within 7 days of the invoice date or the order will be cancelled unless prior arrangements are made.
I ship only to North and South America, Canada, Europe, and Australia.
Domestic S/H fees are minimal except on larger, heavier items which will require additional postage. Insurance is optional but the buyer is responsible for loss or damage to items.
International S/H fees will be calculated based on weight and destination of the package. Once I get your order and weigh it I will calculate the s/h fees and send you a Paypal invoice. I always ship First Class International unless the buyer wants faster shipping and/or insurance and then I will ship Priority International. Also you MUST enter your phone number on the checkout page. The customs label will NOT be marked as a "Gift" and the ACTUAL value of the items will be marked on the label--this is to protect me from fraud. Be aware that this may result in additional shipping charges for you when you receive the package! If you have any questions please contact me before ordering.
Returns for a refund will be accepted within two weeks of purchase date. The item must be in its original condition and be well packed. The buyer pays the s/h/i fees for the return and a 5% restocking fee.
If you have any questions at all about how to place an order, please email me, firstname.lastname@example.org, so I can make the process of getting your items as easy as possible.